Before I dive into this blog post, I want to preface it by saying that the only time you should be implementing these steps is when you are past your photo delivery return date. So if your contract states a 4-6 week delivery time and you’re entering week 7, this is when you should proceed with the following steps AND NOT a second before then.
- Friendly Email To Follow Up – Your delivery date has come and gone, so it is time for the friendly email follow up! While I strongly believe your photographer should always always always be honoring what is said in their contract, it is important to keep in mind that they are also human and life may have thrown something unexpected their way. While I also think it’s the photographers duty to be communicating this to you, and if they are not they really shouldn’t be in business…let’s give them the benefit of the doubt. Start this not so fun conversation with a friendly tone “Hey _____! I hope you are doing well! I wanted to check in as I’m so excited to see our photographs and noticed we are now past the delivery date on our gallery. I wanted to touch base to see when I should be expecting it! Looking forward to hearing back from you soon.” Give your photographer 24-72 hours to respond.
- 2nd Attempt Email AND Phone Call– If you haven’t received a response after 72 hours, forward your previous email to them again stating: “Just wanted to follow up with this email I sent you on (INSERT DATE). Looking forward to hearing back!” Follow this up with a phone call and be sure to leave a voicemail if they don’t pick up.
- Post On Their Social Media – If you haven’t hear back 3-4 days after step 2, and they still remain silent, it’s time to take things to social media. Post on their facebook page (or any another public forum for their business) “HI ____ I’ve emailed you twice to see when we should be expecting our photographs from (insert date of wedding) as we are now past the delivery date and have not heard from you since (date of the last time you spoke).”
- Take Legal Action – If after you’ve taken all the steps above, and it’s been a day or two since the last step, and you still have not heard back from your photographer, after reaching out three different times, three different ways (email, phone, and social media) it’s time to hire a lawyer and let them handle things from there.
While I haven’t included this as a step, I do believe that once all is said and done and the photographs are back in your hands, it is your duty and responsibility to leave an honest review so as to save future couples from experiencing something similar.
***And if you are a bride on a quest for a wedding photographer, please take the time to do your research prior to signing the contract. Read real reviews, talk to past brides, talk to other vendors… and always trust your gut. If it’s too good to be true, it probably is.